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Info & contatti

Scorcio di Pollara
Nautica Santa Marina        

 

Via Massimo Troisi (passeggiata Troisi)

Santa Marina Salina, 98050 (ME) - Italia

E-mail: info@nauticasantamarina.com

Tel: +39 3930202609  -  +39 3274388886

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Condizioni di noleggio & FAQ

  • COME POSSO PRENOTARE?
    Avete 3 modi per prenotare - chiamando ai numeri telefonici - cliccando su "prenota online" - inviandoci una mail
  • PAYMENT / DEPOSIT BY CREDIT CARD
    If you have requested an online quote, and you want to confirm the reservation, you CAN DO IT through the secure gateway of stripe, with your credit card or other payment methods available, to make the required deposit of the DEPOSIT equal to 50% of the total reservation. You can find the payment link in the email received to complete your booking. If some time has elapsed and you are unable to complete the reservation, it is possible that the resource has been booked by others, so repeat the process and choose the available dates. IF YOU HAVE REQUESTED TO PAY BY BANK TRANSFER, FOLLOW THE INSTRUCTIONS UNDER THE ITEM "PAYMENT / DEPOSIT BY BANK TRANSFER"The balance will be paid on the day of rental.
  • PAYMENT / DEPOSIT BY BANK TRANSFER
    After the telephone or email confirmation, for the payment procedure to be successful, it is necessary to enter the following information in the Reason for payment: Name and Surname - ID reservation number.ONCE THE PAYMENT IS DONE, NECESSARILY SEND A COPY OF THE BANK TRANSFER BY E-MAIL.Current account in the name of:HOLDER: DONATO S.A.S di Donato Davide Mario and C.IBAN: IT 33 D 02008 84610 000105871277 - Unicredit - Priolo Gargallo - SR IBAN for copy / paste: IT33D0200884610000105871277
  • CANCELLATION POLICY AND BOOKING CHANGES
    The booking cancellation and modification policy is as follows: - 100% refund of the deposit (less the Service Fee) if you cancel at least 30 days before check-in.- Refund of 50% of the deposit (less the Service Fee) if you cancel at least 15 days before check-in.- No refund of the deposit if you cancel less than 15 days before check-in. - Reservation changes are allowed up to 30 days before the rental date, subject to availability, the rental days can be moved and it will no longer be possible to cancel the reservation.
  • I DANNI CAUSATI SONO A MIO CARICO?
    Si, i danni che causerete voi alla barca o gommone sono a carico vostro. In caso di incidente ad un' altra imbarcazione, i nostri mezzi dispongono di assicurazione contro terzi.
  • IN CASE OF ADVERSE WEATHER CONDITIONS
    The booked rental days are refunded at 100% of the agreed daily price, only if the marine weather forecast of Lamma exceed the threshold of sea Forza 3 Blu" F3- blue "(1 m - 1.25 m of wave) , giving notice of cancellation at least 1 day before . In case of going out to sea, it is only allowed around the island of Salina, taking advantage of a 50% discount. Within this threshold of "F3 blue" sea (1 m - 0.8 m of wave) the days are normally paid in full as per booking as the boats sail safely in such conditions. You will be updated daily on today's and next day's weather conditions
  • CAN ANYONE RENT A BOAT?
    Recreational boats are equipped with different types of outboard motors. Above 40 hp, you need a boat license in order to rent. Below 40 hp, you do not need a boat license but you must be of age and have some experience in the nautical field.
  • CAN I USE THE BOAT WHEN I WANT?
    The rental days, both daily and long-term, involve returning to the base on a daily basis. By order of the Lipari District Maritime Office and for management reasons, navigation is possible at the following times: EXIT : from 9:30 onwards - RETURN : 18:30
  • IS THE BOAT SANITIZED?
    Yes. As was the case previously, the boats are initially washed with salt water, cleaned with a bleach-based degreaser and rinsed with fresh water. In addition this year, with the emergence of covid19, they will be sanitized internally and externally with a special medical product against viruses.
  • LE IMBARCAZIONI SONO PROVVISTE DEL PIENO DI BENZINA?
    Si, il primo giorno di noleggio avrete il serbatoio di benzina pieno. Vi consentirà di affrontare abbondantemente tutta la giornata di noleggio tra le isole (anche le più lontane). Se avete noleggiato per più giorni di seguito, vi gestirete voi stessi la benzina tramite l indicatore di carburante sulla consolle. Avrete il nostro supporto e consigli qualora volete. L' ultimo giorno di noleggio dovrete consegnare l imbarcazione con il pieno di benzina e acqua.
  • IS IT POSSIBLE TO RENT FOR HALF DAY?
    It is only possible if the vehicle is available, that is, only if it has not already been taken for the whole day. Half day means between 2.30pm and 6.30pm
  • IS IT POSSIBLE TO BOOK THE RENTAL FOR HALF DAY?
    NO, that's not possible. But it is possible to request to be placed in the waiting queue. Should no one take the desired vehicle for the whole day, we will be pleased to contact you to offer availability. This would take place from 12:30
  • I HAVE NO EXPERIENCE BUT I WOULD LIKE TO RENT ONE OF YOUR VEHICLES. HOW CAN I DO?
    If you have no experience and want to go out to sea safely, you can request the extra service of a skipper who will accompany you on your excursion.
  • CAN YOU GO OUT AT NIGHT?
    NO. You can only go out between 9:30 and 18:30. Alternatively, if you want to move after sunset for a dinner, a special event or other, you can request the night taxi boat service.
  • THE NIGHT "TAXI BOAT" SERVICE BETWEEN THE ISLANDS CAN BE BOOKED WITH LARGO   ADVANCE? "
    No. The "transfer" or "taxi boat" service at night can be booked the same day from 13:00 to 18:00. Ask for more info at our office or by phone.
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